After launch
Keeping the cloth from fraying
Software needs looking after. Operating systems change, libraries age and users find paths nobody predicted. Our support work keeps your product healthy and gives you a clear record of what changed.
What support usually covers
Fixes
Investigating and correcting faults, with a short note explaining cause and remedy.
Platform updates
Keeping apps compatible with new iOS and Android releases and updating dependencies.
Small improvements
Copy changes, new fields, adjusted flows — the steady changes that follow real use.
Health checks
Periodic reviews of security updates, certificates, backups and error logs.
How to report an issue well
- Say what you were trying to do and what happened instead.
- Note the device, browser or app version if you know it.
- Include the time it happened, so logs can be checked.
- Attach or describe a screenshot — please do not send passwords or personal data about your customers.
Requests are reviewed during office hours, Monday to Friday, 09:00–18:00 UK time. Response arrangements for each product are agreed in writing at the start of a support plan.
Send a support request
Use this form if we already look after your product, or if you need help with an app or site we built. Fields marked with an asterisk are required.